I am trying to download a PDF file and I am getting a browser error.
There could be a number of reasons for the browser error. Please ensure that you're using the most up to date version of your internet browser to ensure the best viewing platform. If your browser is up to date, you can try clearing your internet cache.
If you're using internet explorer, you can do this by clicking on the tools icon in the top right hand corner of the browser (this looks like a cog) > scroll down to internet options > click on the delete button > this will open another dialog box.
Please ensure that ONLY "temporary internet files" and "cookies" are selected and click on delete.
Additionally, please ensure that when you initially go to the tools icon in the browser > internet options > in the general tab > click on "settings" under browsing history > ensure that "every time i visit the webpage" is selected and click on OK.
If you're using google chrome,
You can clear your cache by navigating to the top right hand corner > click on the icon that consists of three bars > scroll down to settings > in the settings page, click on "show advanced settings" at the bottom of the page - this will show the privacy options > click on "clear browsing data" > ensure that the options "delete cookies and other site and plug-in data", "empty the cache" and "clear data from hosted apps" is checked > click on "clear browsing data."
If after clearing your cache you are still facing difficulties, please reach out to the support team on firstname.lastname@example.org