<![CDATA[<p>My login attempt produced a "...you do not have rights to it" error message. Is my account working for access to <STRONG>web</STRONG><EM>Café</EM>?</p><p><span id="bodyfont" style="font-family:Verdana; font-size: 10pt;"><p>Yes, your account is working normally. If, after logging in to <strong>web</strong><em>Café</em>, you receive this error message:</p>
<blockquote dir="ltr" style="margin-right: 0px">
<p><em>Unfortunately, eRoom was unable to generate the page you requested, because you do not have rights to it.</em></p>
</blockquote>
<p>it means that you do not have access to the specific <strong>web</strong><em>Café</em> room, folder or document that you were trying to reach. </p>
<p>If you saw this message when trying to reach a specific eRoom via a link from our home page or SPIKE, it means that you currently don't have membership in the room. For example, if you just added a current course in PennInTouch or a school office, and that course uses <strong>web</strong><em>Café</em>, our systems might not have had time to grant your enrollment-based automatic membership. In the case of a student organization or other non-course room, an officer or coordinator has not yet granted your access to the room. For more advice about issues with membership (access to specific rooms), consult <a href="http://supportcenteronline.com/ics/support/default.asp?deptID=658&task=knowledge&folderID=50" target="support">this section</a> of our Help & Support/FAQs.</p>
<p>If you received the message after clicking a link in an email, and the room is one you normally use, the issue may either be because of access control settings (e.g., someone sent you a link to a folder made private just to certain people), or because the item or folder has been deleted. For more information about issues with access control on specific items and folders, visit this <a href="http://supportcenteronline.com/ics/support/default.asp?deptID=658&task=knowledge&folderID=53" target="support">FAQ section</a>.</p>
<p>Here's how to get past this error message and continue using <strong>web</strong><em>Café</em>:</p>
<ul>
<li>You can always click the Home Page link at the top left of the page to "escape" from the error message and return to our <a href="http://webcafe.wharton.upenn.edu" target="_blank">home page</a>, through which most <strong>web</strong><em>Café</em> rooms are linked. The <a href="https://webcafe.wharton.upenn.edu/eRoom" target="_blank">My eRooms</a> link on the home page will list other <strong>web</strong><em>Café</em> rooms in which you currently have membership. <br />
</li>
<li>When the "<em>...rights to it</em>" message is shown due to lack of room membership, pressing the <span style="background-color: #cccccc">OK</span> button will take you to your <a href="https://webcafe.wharton.upenn.edu/eRoom" target="_blank">My eRooms</a> page.<br />
</li>
<li>If you encountered the error message because of access control on a specific item or folder, or because the item or folder was deleted, pressing <span style="background-color: #cccccc">OK</span> should take you to the top-level folder of the <strong>web</strong><em>Café</em> room -- unless you also do not have membership in that room (in which case a second <span style="background-color: #cccccc">OK</span> should take you to <a href="https://webcafe.wharton.upenn.edu/eRoom" target="_blank">My eRooms</a>).</li>
</ul>
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