<![CDATA[<p>My download of a file seems to be "stuck" at a certain percentage less than 100%. What can I do to work around this?</p><p><P>When the eRoom plug-in's <EM>"Transferring file..." </EM>pop-up window appears to freeze at a high percentage, it means there is content in the file causing a "stuck" state in the plug-in. It's not related to your browser, but rather a problem on the server trying to send certain content (usually withing Word or PowerPoint files) to your plug-in.</P>
<P>To work around this, you can stop the "stuck" plug-in and then bypass the plug-in to download the file.</P>
<UL>
<LI>To stop a "stuck" plug-in download, right-click on the Windows taskbar and choose "Task Manager." Select the Processes tab and highlight <STRONG>ERClient7.exe</STRONG>, then click the <EM>End Process</EM> button. Don't worry about the Task Manager Warning that may pop up - it's safe to dismiss that dialog by answering <STRONG>Yes</STRONG>.<BR></LI>
<LI>In some cases stopping the download will immediately pop up a window where you can choose to save the file. If this does not happen automatically, In the left-side map, locate the file expanding a calendar event or other container if necessary, in the left-hand tree. Then choose "Save Target As..." (or "Save Link As...") and select the directory into which you want to download. Press <STRONG>Save</STRONG>, and the file will be downloaded.</LI></UL></p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>]]>