<![CDATA[<p>When using the "eRoom plug-in software" interface option, my login does not work. I can log in using "Just the web browser" only. What should I do?</p><p><P>First, try <A href="http://supportcenteronline.com/ics/support/default.asp?deptID=658&task=knowledge&questionID=764" target=support>clearing your web browser's cache</A>. If this does not solve the problem, you will need to uninstall and reinstall the plug-in software.</P>
<P>To uninstall the plug-in software from your computer, go to <EM>Control Panel > Add/Remove Programs</EM>. This will bring up a list of programs currently installed on your computer. Look for and highlight <EM>eRoom 6</EM> or <EM>eRoom 7 </EM>in the Add/Remove dialog box, and then choose to remove it from your computer. <BR></P>
<P>You can reinstall the plug-in software (available for Windows only) through either of the methods shown in the <A href="http://webcafe.wharton.upenn.edu/guide/plugin.html#install">installation section of our plug-in tutorial</A>.</P></p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>]]>