<![CDATA[<p>I've installed the plug-in, but it doesn't seem to be working. How can I activate it?</p><p><span id="bodyfont">
<p>
<p>On your own computer, to check whether the plug-in is active, run your mouse over the <strong>web</strong><em>Café</em> logo: </p>
<p><img alt="" src="https://supportcenteronline.com/dmfiles/632/658/webCafé%20Library/webCafe%20Guide%20Images/Files%20and%20Folders/Other%20File%20and%20folder%20Issues/tooltip_pluginactive.gif" /></p>
<p>A pop-up tip will appear showing the eRoom software version number as well as the words "with plug-ins" (active) or "without plugin" (browser-only, plug-in inactive). If you have not installed the plug-in before, or if you want the latest version, follow the steps on our our <a href="http://webcafe.wharton.upenn.edu/pages/plugin7.html" target="_blank">plug-in download</a> page. (It's OK to install the plug-in again on your own computer, even if you already have it.)</p>
<p><strong>ACTIVATING THE PLUG-IN (only for Internet Explorer 7 or 8, or Firefox 3.5; Firefox 3.6 is incompatible)</strong></p>
<ul>
<li>Click on the <strong>My eRooms</strong> link at upper left below the <strong>web</strong><em>Café</em> logo. If you had not been using <strong>web</strong><em>Café</em>, log on at to your <strong><a href="http://webcafe.wharton.upenn.edu/eRoom">My eRooms</a></strong> page.<br />
<br />
</li>
<li>Next, click the <span style="background-color: #cccccc">my member info</span> button on the My eRooms page. This will bring up your member record, which includes a <em>"Use the eRoom plug-in software"</em> checkbox. Check that checkbox and press <span style="background-color: #cccccc">OK</span>.<br />
<br />
</li>
<li>At this point you may be prompted with a message about installing an add-on. The eRoom plug-in is an add-on (ActiveX control, or for Firefox 3.5 a "Netscape Plugin"). If prompted about whether you want to install the add-on or trust our site, choose "Run Add-On", "Yes" or "Install" in response. These prompts typically appear as a horizontal bar near the top of the web page; you may then get a pop-up confirmation message, to which it's safe to answer "Yes" or "OK"<span style="font-family: Trebuchet MS">.<br />
</span></li>
<li>
<div style="margin-left: 40px">Ignore any message to "Update the eRoom plug-in software" if you are sure you have already installed it; what you're looking for in the above step is not that "Update" message, but rather a prompt to give permission for an add-on to run.<br />
</div>
</li>
<li>Finally, once you're back on the My eRooms page, you may be prompted with an "eRoom Warning" window: </li>
</ul>
<blockquote>
<p><img alt="eRoom Warning popup - answer Yes to this" src="http://supportcenteronline.com/FileManagement/Download/4b6fa96e05b445edb34fb1ba521982bf" /></p>
<p>Answer <em>Yes</em> to this.</p>
<p>The plug-in should now be active, unless you are using Firefox 3.5; with that browser it is sometimes necessary to repeat the steps in the first two bullet points above.</p>
</blockquote>
<p><em>Notes:</em> </p>
<ul>
<li>The plug-in software is not available for Linux or Mac OS; on Windows Vista and Windows 7, it can run only with the Internet Explorer 32-bit browser and may not run at all on a 64-bit Windows system (although it's worth trying Windows XP Mode if you need the plug-in). On a Macintosh running Windows 2000 SP4, XP SP1 or Vista under Boot Camp, Fusion or Parallels, you could try installing the plug-in to your "virtualized" instance of Windows.<br />
<br />
</li>
<li>The plug-in software is never active (and cannot be installed) in Wharton's public computing labs, group study rooms, webmail stations or classrooms. </li>
</ul>
</span>
</p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>]]>