<![CDATA[<p>When I click on a PDF file in <STRONG>web</STRONG><EM>Café</EM>, it doesn't seem to download or shows a blank page. How can I download or print the file?</p><p><span id="bodyfont">On behalf of Wharton Computing, we apologize for the difficulty you encountered with downloading PDF content. However, this isn't a problem with <strong>web</strong><em>Café </em>Classic specifically, but rather with website-delivered PDFs in general.<br />
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When you click on an icon for a PDF file, it may appear as a blank white or gray page -- or show a <em>Stopped</em> message at the bottom of the browser window -- rather than presenting the expected first page of the PDF file. Here are some possible workarounds for this issue:<br />
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<em>1) Right-click workaround: </em>By right-clicking on the filename rather than the icon, you can select <em>Save Target As…</em> (IE) or <em>Save Link As...<strong> </strong></em>(Firefox, Safari, Chrome) to download the file directly to your PC for reading or printing:<br />
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<img border="1" alt="right-click filename to save" src="http://supportcenteronline.com/FileManagement/Download/ea8a8b7c446d492199f108c007178b77" /><br />
<em>(</em><a href="http://webcafe.wharton.upenn.edu/tutorials/local_download.html" target="_blank"><em>Tutorial</em></a><em> - requires Flash Player)</em> <br />
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A <strong>Save As </strong>pop-up dialog will appear, allowing you to save the file to a particular drive or folder.<br />
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If the right-click workaround doesn't help with your Firefox browser, or results in a file being saved which doesn't contain the expected content, then try the settings change shown below.<br />
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<em>2) Change how PDFs are displayed:</em> This settings change may solve problems with clicking PDFs to view them, but it changes the window in which the PDF file will appear. In your Adobe Reader or Acrobat software, in the <strong>Edit</strong> menu choose <strong>Preferences...</strong>, and in the pop-up <em>Preferences</em> window choose <strong>Internet</strong>. If "Display PDF if browser" is checked, uncheck it and press <strong>OK</strong>. This change can be especially helpful if you are getting a <em>Stopped</em> message in Firefox.<br />
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Also see this <a href="http://supportcenteronline.com/ics/support/default.asp?deptID=658&task=knowledge&questionID=3751" target="support">related article for Google Chrome PDF difficulties</a> specifically.<br />
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<em>3) eRoom plug-in software:</em> The optional eRoom plug-in software for Windows may be compatible with your computer's operating system and preferred web browser; see our <a href="http://webcafe.wharton.upenn.edu/guide/plugin.html" target="support">plug-in tutorial</a> to check whether it is possible to use this optional software with <strong>web</strong><em>Café</em> on your computer. With the plug-in software active, PDF files will always appear in your Adobe Reader or Acrobat software (or other application you use as the default viewer for PDF files).<br />
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</p><h3>Alternate Questions/Keywords</h3><p>Firefox Chrome stopped PDF</p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>]]>