<![CDATA[<p>My account works for other Wharton systems. Why can't I log in to <STRONG>web</STRONG><EM>Café</EM>?</p><p><span id="bodyfont">
<p>1. To make sure your account works for other Wharton systems, test it by using the PLEASE LOG IN box on <a href="spike.wharton.upenn.edu" target="_blank">SPIKE</a>. If you cannot log in there either and have typed your username correctly (without "WHARTON\" or "@wharton.upenn.edu) -- and <strong>web</strong><em>Café</em> shows an error page with a <em>Login failed... </em>message <em>--</em> then it's probable that you are typing the wrong password. Read <a href="http://supportcenteronline.com/ics/support/default.asp?deptID=658&task=knowledge&questionID=1366" target="support">the password change/reset support article</a> for advice on how to deal with that issue, and for more details on the correct login procedure consult this <a href="http://webcafe.wharton.upenn.edu/tutorials/loggingon.html" target="_blank">tutorial</a>.</p>
<p>2. If your account does work for other Wharton systems, the most likely explanation is that you just recently created your Wharton account online. It is usually necessary to wait for up to 6 hours after creating your account for <strong>web</strong><em>Café</em> access to begin. Try logging in at <a href="http://webcafe.wharton.upenn.edu/eRoom" target="_blank">My eRooms</a> after sufficient time has passed.</p>
<p>3. If you are seeing the following error message:
<blockquote style="margin-right: 0px" dir="ltr">
<p><em>Unfortunately, eRoom was unable to generate the page you requested, because you do not have rights to it.</em></p>
</blockquote>
<p>it means either that you do not have membership in a specific <strong>web</strong><em>Café</em> room, or that you do not have access rights to a specific folder or item within that room. For more information, read <a href="http://supportcenteronline.com/ics/support/default.asp?deptID=658&task=knowledge&questionID=917" target="support">this article</a>.</p>
<p>4. Finally, a persistent login difficulty not accompanied by a "<em>login failed</em>" error message may be related to browser or computer settings:</p>
<ul>
<li>If the login screen is blank, keeps coming back or doesn't appear;</li>
<li>If the <span style="background-color: #cccccc">OK</span> button on the login screen is not clickable;</li>
<li>or if you have a older version of the eRoom plug-in. </li>
</ul>
<p>Check that your browser is set up to allow features necessary to use <strong>web</strong><em>Café, </em>such as cookies and JavaScript. To check your browser configuration, use our self-test page:</p>
<p><a href="http://webcafe.wharton.upenn.edu/eRoomTest" target="_blank">http://webcafe.wharton.upenn.edu/eRoomTest</a></p>
<p>To enable any needed, but currently disabled, features in your browser, look in its <em>Tools/Options</em> or <em>Edit/Preferences</em> menu. If you use ad-blocking software, browser toolbars, or personal firewall software, configure them to allow <a href="http://webcafe.wharton.upenn.edu/" target="_blank">webcafe.wharton.upenn.edu</a> to be accessed freely as a "trusted site," including pop-ups (and to allow full access by <em>ERClient7.exe</em> if you use the eRoom plug-in software). Product names for these types of software include:</p>
<ul>
<li>AdBlock Plus<adblock font Plus<></li>
<li>AdSubtract</font></li>
<li>Comodo Personal Firewall</font></li>
<li>ESET Smart Security</li>
<li>Google Toolbar (if the pop-up blocker is active, simply depress the "blocked" button to allow pop-ups for <u>webcafe.wharton.upenn.edu</u>)</font></li>
<li>McAfee Total Protection</li>
<li>Norton Internet Security</li>
<li>Symantec Endpoint Protection</li>
<li>Trend Micro Internet Security</li>
<li>ZoneAlarm </li>
</ul>
<p>If you make any of the configuration changes described above, <a href="http://supportcenteronline.com/ics/support/default.asp?deptID=658&task=knowledge&questionID=764" target="support">clear your Web browser's cache</a> before trying your login to <strong>web</strong><em>Café</em> again.</p>
</span>
</p><h3>Alternate Questions/Keywords</h3><p>I just obtained a new Wharton account. Why can't I log in to <STRONG>web</STRONG><EM>Café</EM>?</p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>]]>