<![CDATA[<p>When moving or deleting old items, I received a pop-up message: "Unfortunately, eRoom was unable to delete <EM>(an item)</EM>, because one of its children is read-only" (or "...one of its children is reserved for editing"). How can I work around this?</p><p><P><FONT size=2>"Children" refers to files or items within a folder, Note or other "container" you are trying to delete. The message means that at least one document within the item's contents -- a file either within the item itself or within a sub-folder of the item, if there are any shown -- has a "<A href="http://supportcenteronline.com/ics/support/default.asp?deptID=658&task=knowledge&questionID=607">Read only</A>" or "<A href="http://supportcenteronline.com/ics/support/default.asp?deptID=658&task=knowledge&questionID=135">Reserved for editing</A>" setting specified in its access control.</FONT></P>
<P><FONT size=2>In this situation, it's quickest to make use of the checkboxes shown to the left of each file or item name (if checkboxes are not shown, press the <SPAN style="BACKGROUND-COLOR: #cccccc">commands</SPAN> toolbar button to go into details view for the item or folder):</FONT></P><FONT size=2>
<OL>
<LI><FONT size=2>Go into the folder, then use <SPAN style="BACKGROUND-COLOR: #cccccc">select all</SPAN> to check off all of the items/folders it contains - in other words, its "children". Now click the <SPAN style="BACKGROUND-COLOR: #cccccc">delete</SPAN> toolbar button to attempt a mass deletion.<BR></FONT></LI>
<LI><FONT size=2>You will get a pop-up error message beginning with "Unfortunately, eRoom was unable to.." and the name of the child item/folder which is "read-only" or "reserved", or which contains an item with one of those settings. Press <STRONG>OK</STRONG> to dismiss the pop-up.<BR></FONT></LI>
<LI>If the read-only or reserved child was a folder:</LI>
<UL>
<LI>Go into the folder, use <SPAN style="BACKGROUND-COLOR: #cccccc">select all</SPAN> to check off all contained items, and then click the <SPAN style="BACKGROUND-COLOR: #cccccc">access control</SPAN> toolbar button.<BR></LI>
<LI>On the <EM>Access Control</EM> screen which appears, you should see either or both of these messages:<BR><BR><EM>Some of these items are reserved for editing and some are not.</EM><BR><BR><EM>Some of these items are read-only and some are not.<BR></EM></LI>
<LI>Choose the "Make them all <EM>not</EM> read-only/reserved for editing" button, then press <STRONG>OK</STRONG>. You'll be asked to confirm any removal of editing reservations.<BR><BR></LI></UL>
<LI>If the read-only or reserved child was a non-folder item, such as a file:</LI>
<UL>
<LI>Either check its checkbox or right-click its icon, then choose <SPAN style="BACKGROUND-COLOR: #cccccc">access control</SPAN>. <BR></LI>
<LI>On the <EM>Access Control </EM>screen, remove the "read-only" or "reserved for editing" setting and press <STRONG>OK</STRONG>; you'll be asked to confirm removal of an editing reservation, if there was one.<BR><BR></LI></UL>
<LI>Now go back to the first step and repeat until there are no more "Unfortunately..." pop-up errors. In some cases you will have to do this process at more than one subfolder level before you can delete the higher-level item (to get rid of everything at once).</LI></OL></FONT></p><h3>Alternate Questions/Keywords</h3><p>mass deletion</p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>]]>