<![CDATA[<p>When downloading a large number of files at once, I encountered a "...directory could not be found" error message. Can I work around this?</p><p><span id="bodyfont" style="font-family:Verdana; font-size: 10pt;"><p><font size="2">The "directory could not be found" error message can appear when you try to download a large amount of files and folders at once using copy-and-paste or drag-and-drop in conjunction with the eRoom plug-in software. The eRoom plug-in has a built-in limit on how much you can download at once; if you've selected files which together comprise a larger size than this limit, the error message will appear.</font></p>
<p><font size="2">You can increase this limit as follows:</font></p>
<ul>
<li><font size="2">In your computer's "System Tray" area, normally just to the left of where your computer displays the current time, look for a <img alt="system tray icon for eRoom plug-in" src="https://supportcenteronline.com/FileManagement/Download/b567b0d3cba84de7b5180eb69e2cb017" /> icon. If you do not see this icon, go to your Start menu and choose <em>Programs > eRoom 7 > Monitor My eRooms</em>. The <img alt="system tray icon for eRoom plug-in" src="https://supportcenteronline.com/FileManagement/Download/b567b0d3cba84de7b5180eb69e2cb017" /> icon (also known as the eRoom Monitor, part of the plug-in software) will appear in the System Tray.<br />
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</font></li>
<li><font size="2">Right click the eRoom Monitor and choose <em>Settings...</em> from the pop-up menu. <br />
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</font></li>
<li><font size="2">In the <em>eRoom Client Settings</em> window which appears next, click the <strong>Advanced...</strong> button.<br />
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</font></li>
<li><font size="2">You'll see a box labeled <em>File Cache Limit</em>. The value (in megabytes) shown there is probably less than 50; change it to 50 and then press <strong>OK</strong>.<br />
</font></li>
<li><font size="2">Press <strong>OK</strong> again to close the <em>eRoom Client Settings</em> window.</font> </li>
</ul>
<p><font size="2">Now try your download again. We don't recommend increasing this <em>File Cache Limit</em> to a huge amount right away, as doing so can slow down the download process; that said, if you run into the error you can keep increasing it. As a suggestion, increase the value by 25 each time you need to. Also keep in mind how much disk space you have on your computer when choosing a larger value.</font></p>
<p><font size="2">If there is a <strong>web</strong><em>Café</em> room with large files you need to download, consider using checkboxes to select just certain files or folders you need, and then <strong>copy</strong> (within <strong>web</strong><em>Café</em>) and Paste (on your computer) the files and folders. This will help you do a more targeted multiple-file download that should stay within the practical limitation of how much you can download at once with this software. Our <a href="http://webcafe.wharton.upenn.edu/guide/plugin.html#multiple">plug-in tutorial</a> illustrates how to copy and paste multiple files.</font></p>
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