<![CDATA[<p>When trying to open a PDF file, a message pops up saying the file "cannot be found" or "cannot be repaired." How can I fix this?</p><p><span id="bodyfont" style="font-family:Verdana; font-size: 10pt;"><p>If you use the eRoom plug-in software and click on a PDF in <strong>web</strong><em>Café</em> to open it, occasionally you may see a pop-up error message in Adobe Reader or Acrobat, rather than the file:</p>
<blockquote dir="ltr" style="margin-right: 0px">
<p><strong>The file cannot be found.</strong></p>
<p><em>or</em></p>
<p><strong>There was an error opening the document. The file is damaged and could not be repaired.</strong></p>
</blockquote>
<p>Older versions of Adobe Reader may display this error message when a PDF file is downloaded from the web and then shown in a web browser window. This can happen with any web site, not just <strong>web</strong><em>Café</em>.</p>
<p>This problem can usually be fixed by upgrading your Adobe Reader software; it is free and can be downloaded <a href="http://supportcenteronline.com/ics/support/DLRedirect.asp?fileID=3752" target="_support">here</a>. If you have the Adobe Acrobat software instead of Reader, it's recommended that you not also install Reader but instead change a setting so that PDF files are shown in an Acrobat window. Adobe has more information for that setting change on its support web site; see "Configuring the browser to open PDF files in an Acrobat window" within this <a href="http://kb.adobe.com/selfservice/viewContent.do?externalId=333544" target="_blank">Adobe support article</a>.</p>
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