Knowledge Base

The Knowledge Base has more than 1190 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.

About the FSU Help Desk How can I contact the Help Desk? I can’t find the answer to my question here. More...	Admissions What do I need to know about admissions I entered the wrong name while setting up the FSUID or I need to update my application with my new name. What can I do? More...
APPS - Center for Teaching Learning How do I register the device on Blackboard? How do I type in my FSUID into the device? More...	Budget & Analysis-Institutional Research What are some demographics about FSU? More...
Business Objects The Business Objects connection to NWRDC is not working. In OBIEE, how do I change my language setting? More...	campus.fsu.edu (Blackboard) What is Blackboard? What browsers does Blackboard Support? More...
Computer Store - FSU Does the FSU Computer Store Provide discounts? What items do the FSU Computer Store Sell? More...	Controllers Office What do I need to know about Student Financial Services? More...
Enviornmental Health & Safety How can I receive an FSU Alert if I'm a Student, Faculty, or Staff with an FSUID? How can I receive an FSU Alert if I'm NOT a Student, Faculty, or Staff member that does not have an FSUID? More...	Financial Aid What do I need to know about Disbursements? What types of questions do students ask about Financial Aid? More...
FSU Online Accounts (FSUID-Email) Need help with username or password? Why do I get "Password Incorrect" when I try to login to FSU Online (Blackboard)? More...	FSU Card Center - FSUcard I forgot my FSUCard #. Can I call someone? What is the FSUCard? More...
FSU Ticketing System Who manages the FSU Ticketing system? What is the FSU Ticketing System? More...	FSUSN What is my FSUSN and how do I see it? More...
Information Services Who is Information Services? Can I have a nickname for my OMNI account? More...	Law School Admin Accounts How can I find information about Admin accounts for the College of Law School? More...
OMNI System (Peoplesoft/ERP) When I am in the OMNI System, I will try to enter data and I get “kicked back” to a different menu or sometimes to the login screen. What is going on? Will the OMNI System work on a Mac? More...	Registrars Office - Transcripts How can I have my official or unofficial transcripts sent to me or another organization? I'm trying to get my transcripts, but I don't remember my old student account and password. More...
Telecommunications What are your computer requirments on campus and where can I purchase one? What software should I have for my first year? More...	University Housing What do I need to know about University Housing? More...
University Computing Services How can I access Cyberdocs/Hummingbird? Where can I find information about EZ-Publish? More...	User Services What is the printing limit for the computer labs? I can't login to the computers at the lab. More...
Use Policy Are users allowed to access someone else's account online? More...	Web DAV How do I create a website on myweb.fsu.edu using WebDAV? How do other people in my department get webdav/myweb space? More...